Print Club FAQs
When will I be billed?
You will be billed on the same day of each month you initially subscribed. Check your account in your subscription portal.
How do I cancel or pause?
Cancel or pause anytime through your subscription portal, no questions asked. Your cancellation takes effect before your next billing date. If paused, your subscription will remain paused until you choose to resume it.
Can I update my shipping address / email / billing?
Yes, log into your subscription portal at any time at any time to update your address, billing info or any other account details.
Is there tracking?
The print club is mailed with stamps to keep your membership cost as low as possible! So, unfortunately, there is no tracking on print club orders.
Sign-up period
The sign up period ends on the 4th of each month. (e.g. If you sign up before May 4th, you will recieve the May print as your first. If you sign up on May 5th you will recieve the June print as your first).
My print hasn't arrived, what do I do?
Please allow up to 14 business days for UK delivery and up to 30 business days internationally. If it still hasn't arrived, drop me an email with your name, address and which edition you're expecting.
My item arrived damaged, what now?
So sorry! Email me hello@izzydavisart.com with your name and a photo of the damage and I'll make it right.
Where do you ship?
I currently ship to the UK, Europe, USA, Canada, Australia, New Zealand, Singapore and Japan. If your country isn't listed, drop me an email at hello@izzydavisart.com and I'll see what I can do!
Are you painting all of the races? Which one will I get in my print club?
Unfortunately, not all of them; there just isn’t time to paint every race! Each month, I’ll pick one to paint (normally a race I really fancy capturing), and that’s the one members receive.
Do I need to sign up or pay again each month?
No! Your subscription renews automatically each month. You'll be billed and your print will ship without you needing to do anything. Log into your subscription portal to view your active subscription at any time.
General FAQs
Return Policy
All sales are final. Prints are made to order, so I'm unable to accept returns, exchanges or cancellations.
Processing Time
Prints are made to order and may take up to 7-10 business days to print and ship.
UK Shipping
UK orders are shipped via Royal Mail and typically arrive within 5-7 business days.
International Shipping
Please allow up to 21 days for international orders. Shipping costs are calculated at checkout. Please note that standard international shipping is untracked.
I ordered prints and a subscription in the same order - when will they arrive?
Your individual prints and print club subscription ship separately, so you'll receive two packages. Don't worry if one arrives before the other.
Damaged/Incorrect Orders
If your order arrives damaged or incorrect, please contact hello@izzydavisart.com with your order number and photos. I'm happy to help!
Secure Payment
All payments are processed securely via Shopify Payments, fully PCI compliant with HTTPS encryption.
Package Not Arrived (Tracked)
If tracking shows delivered but your order hasn't arrived, please contact your local Royal Mail delivery office with your tracking number.
Privacy Policy
Your data is only used for order fulfilment and internal marketing purposes. It will never be sold to third parties.